Privacy Policy

This Privacy Policy describes how Grounding Footwear ("we", "us", "our"), operating grounding-footwear.com (the "Site"), collects, uses and discloses your personal information when you visit the Site, make a purchase, or otherwise communicate with us.

Information we collect

  • Order information: name, billing and shipping address, email address, phone number, and payment details (processed securely by our payment providers — we never store full card numbers).
  • Device information: browser, IP address, time zone, and cookies, plus how you browse the Site (pages viewed, referring sites). Collected via cookies, pixels and similar technologies.
  • Communications: anything you share when you contact us, leave a review, or sign up for our emails.

How we use it

  • To fulfil orders: payment, shipping, confirmations, invoices and customer support.
  • To communicate with you, screen for fraud, and comply with legal obligations.
  • With your consent, to send marketing emails — you can unsubscribe anytime via the link in any email.
  • To improve and optimize the Site and our advertising (analytics and retargeting).

Sharing your information

We share personal information with service providers who help us operate: Shopify (our e-commerce platform), payment processors, shipping carriers, email and analytics providers, and advertising partners. We also share information to comply with applicable laws and to protect our rights. We do not sell your personal information for money.

Cookies

We use cookies to keep your cart working, remember preferences, and understand Site usage. You can control cookies through your browser settings; disabling them may affect parts of the Site.

Your rights

Depending on where you live (including the EU/UK under GDPR and California under CCPA/CPRA), you may have the right to access, correct, delete, or port the personal information we hold about you, and to object to or restrict certain processing. To exercise these rights, email info@grounding-footwear.com. We will not discriminate against you for exercising them.

Data retention

We keep order information for our records unless and until you ask us to delete it, subject to legal retention requirements (e.g. tax law).

Minors

The Site is not intended for individuals under 16, and we do not knowingly collect their data.

Changes & contact

We may update this policy from time to time; the current version is always posted here. Questions or requests: info@grounding-footwear.com.