Return & Refund Policy

We want you to feel the difference grounding makes — and we want you to be sure. If your Grounding Footwear purchase isn't right for you, we accept returns within 30 days of delivery.

Return conditions

• Items must be unworn outdoors, in their original condition and packaging. Feel free to try your shoes indoors on clean surfaces to check fit and feel.
• Sale items and gift cards are only returnable where required by law.
• Grounding socks and insoles must be unopened for hygiene reasons.

How to start a return

Email us at info@grounding-footwear.com with your order number and the reason for the return. We'll reply within 1–2 business days with your return authorization and the return address. Please do not send items back without contacting us first.

Refunds

Once we receive and inspect your return, we'll notify you and issue the refund to your original payment method within 10 business days. Bank processing can add a few days. If more than 15 business days have passed since your return was approved, contact us at info@grounding-footwear.com.

Exchanges

Need a different size? The fastest route is to make a return and place a new order. Sizing help is always available at info@grounding-footwear.com.

Damaged or incorrect items

Please inspect your order on arrival. If an item is defective, damaged, or not what you ordered, email us within 7 days of delivery with photos and we'll make it right at no cost to you.

EU & UK customers

If your order is delivered to the European Union or the United Kingdom, you additionally have the statutory 14-day right of withdrawal from the day you receive your order, without giving any reason, under the same return conditions above.